Returns & Exchanges
Venice: Night of the Festival of the Redeemer, H.E. Cross, 1903
To be eligible for a refund or exchange, items must be returned unworn, in their original condition, and in their original packaging (including any gift boxes or pouches).
We are unable to accept returns or exchanges on:
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Earrings: Due to hygiene reasons, all earrings are final sale unless they arrive faulty.
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Custom or Personalised Pieces: Any jewellery that has been custom sized, or made to order.
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In Person Sales: Items purchased at markets, pop-ups, or in person events.
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Third Party Purchases: Items bought through another boutique or retailer. Please contact them directly for their return policy.
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Damaged Items: Pieces that show signs of wear, improper storage, or accidental damage.
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Self Repaired Items: Items that have been altered or repaired by yourself or a third party without prior agreement.
- Disclosed Faults: Items that were bought as is with a noted fault (such as sample sale items).
Shipping Your Return
Return Costs: Customers are responsible for return shipping costs, including any customs or import fees if you are returning an item from outside the UK.
Safe Transit: We highly recommend using a tracked and insured shipping service. TIPETTA® cannot process a refund or exchange items that are lost or damaged in transit back to us.
Original Shipping: Please note that original shipping fees are non refundable.
Refunds & Exchanges
Once your return is received and inspected, we will send you an email to confirm its arrival.
If you choose a refund, a credit will automatically be applied to your original payment method within 14 days.
If you prefer an exchange, you will be issued with a store credit code. Please note that standard shipping rates may apply to your new exchange order at checkout, along with any relevant import duties for international orders.
Faulty or Incorrect Items
We take great care in crafting and packaging your jewellery, but if your order arrives less than perfect, we want to make things right. Please check your pieces as soon as they arrive and if an item is damaged, faulty, or incorrect, send us an email within 15 days of delivery and we will gladly take care of it for you.
Contact TIPETTA® - info@tipetta.studio
